Our response to you

Dear Valued Guest,

With the recent increase in monitoring the current global health challenges related to COVID-19, we at The Plaza Hotel want to ensure you that your safety is our top priority. Because of the recent reports concerning the confirmed statewide cases of COVID-19, our hotel has immediately implemented several increased health and safety measures.

Ensuring that no matter what is occurring in the world today, you enjoy a relaxing and productive visit is of the utmost importance to us. We believe that knowing the guest room where you sleep, food and beverage outlets that you dine, and the public spaces that you enjoy are maintained at the highest of standards is key to helping you achieve this goal.

In addition to the high daily cleanliness standards already in place throughout our property, the team is taking additional steps to help combat the spread of COVID-19, some examples of the additional precautionary measures we have taken are:

  • Our onsite restaurant, Café at The Plaza, will be serving drive-up, carry-out service until further notice
  • Increased hand washing and sanitation efforts by Associates
  • Providing more soap and hand-cleanser products for use by Guests and Associates
  • Frequent sanitizing of publicly used surfaces in the hotel, such as countertops and doorknobs
  • Guest rooms are thoroughly cleaned and sanitized by Associates after each guest has checked out
  • Hotel Associates who are exhibiting symptoms are not allowed on-premise and if the onset of symptoms occur while at work, they are immediately sent home for rest and medical guidance as needed
  • Increased contact with local health authorities and are following their instructions about public health areas and how to contain infections

We are committed to complying with the stringent health standards recommended by local health authorities during this public health situation. Should you have any questions or require more information during an upcoming stay, please do not hesitate to contact a member of the team at any time.

For guests with upcoming reservations: Should you feel, given the current situation, that your planned travel is no longer essential, and you are looking to make changes, we have outlined below the hotel’s policy on changes and cancellations. While we offer flexible rates to our guests year-round, we have also implemented an enhanced cancellation policy during this time.

For our guests who have reserved rooms via online travel agents or other third parties: You are advised to contact the booking provider for information on their policies and for assistance. Whenever available, guests who have reserved rooms directly with the hotel should call to cancel their reservations in compliance with the cancellation policy established at the time of reservation. Cancellation of Existing Reservations: All reservations – even those described as “non-cancellable” (“Advanced Purchase”) – that are scheduled for arrival before April 30, 2020, can be changed or canceled at no charge up to 24 hours before your scheduled arrival.

Cancellation Policy for New Reservations: Any reservation you make – even those described as “non-cancellable” (“Advanced Purchase”) – that are booked for arrival between today and April 30, 2020, can be changed or canceled at no charge up to 24 hours before your scheduled arrival. Any reservation made for any date after May 1, 2020, can be changed or canceled per the cancellation policy provided at the time of reservation.

Cancellation of Meeting/Event Planner Reservations: As the Coordinator of a group function, please coordinate directly with our Hotel Coordinator to reschedule or adjust your event as necessary.

We will continue to monitor and adjust as more information is available. We invite you to reach out to us if you have any additional questions or concerns to ensure you have the best possible stay.

Whether you are traveling now or in the future, our team members are ready to welcome you with the Plaza hospitality you have come to expect.

Sincerely,
Nicole Gaus
General Manager