Our response to you

Dear Valued Guest,

During these unprecedent times, as we continue to learn more about the COVID-19 virus, we’ve committed to following the CDC guidelines to protect our residents, guests, and associates as the information unfolds.

Ongoing training is of utmost importance to us, and we continue to monitor and train developing processes issued by the CDC. Clear focuses on protecting oneself and others by handwashing, practicing safe social distancing, using nose and mouth face covers, minimizing face to face interactions, and ensuring cleaning and disinfecting procedures are executed more frequently and intricately. We have modified our public areas, check in processes, housekeeping policies, and our onsite Café operations to implement suggestions of the CDC.

  • Our associates are not permitted to work with any symptoms of illness
  • All associates will wear personal protective equipment at all times to comply with state order
  • Cleaning and disinfecting touch point surfaces is completed at hourly intervals
  • We’ve worked with commercial chemical distributors and have chosen and trained use of EPA certification chemicals to ensure we’re diligently performing proper cleaning and use of disinfecting procedures
  • Each guest room has initially been allotted a 24-hour cleaning process prior to allowing a new guest to be assigned to the room
  • For in-house guests, we have minimized cleaning service interactions so that guests recieve one ‘full-service’ weekly
  • All hotel terry is cleaned in house following proper temperature and storage recommended by the CDC
  • We’ve placed multiple hand sanitizer stations throughout the property at the first-floor level
  • Each guest receives a complimentary sanitizer and hand wipes for use as guest discretion
  • We are working to meet or exceed state and local health authority guidelines on proper physical distancing in each area
  • All guests are required to wear a face mask in general areas including the lobby, all hallways and stairwells

We are committed to complying with the stringent health standards recommended by local health authorities during this public health situation. Should you have any questions or require more information during an upcoming stay, please do not hesitate to contact a member of the team at any time.

Whether you are traveling now or in the future, our team members are ready to welcome you with the Plaza hospitality you have come to expect.

Sincerely,
Nicole Gaus
General Manager

 

Updated November 5th 2020